You'll need your order number (this four-digit number can be found in your order confirmation email or under Customer P.O. on your packing slip) and the zip code of the address the package was delivered to.
Questions? Drop us a note anytime at firstname.lastname@example.org
We will gladly accept returns of domestic orders within 30 days of the date the order was shipped for store credit only.
Products must be returned unworn, unwashed, in their original condition and with all tags attached.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Final Sale items are not eligible for returns. All sale items and also Final Sale.
For international returns, return shipping and any reverse duties are the responsibility of the customer. Merchandise received within the 30 days will be refunded in the form of store credit.
HOW TO REQUEST A RETURN
To create a return or exchange, please visit the contact page and drop us an email with RETURN in the subject line. Once your return has been created, you will receive a pre-paid return shipping label via email and you may drop your package at your nearest carrier location.
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take 1-5 business days.
If your return is accepted, your refund will be processed and applied to a store credit for future use.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
If you are worried that an item you received may be damaged or defective, please email email@example.com with your order number and a short description of the issue. Please also include photos so we may better assist you.
All sale items are FINAL SALE. We are unable to process returns, exchanges, or store credit for any sale items.
For questions or more information about our return policy please email us at firstname.lastname@example.org